Shopify plus

CX + Tech
Audits

A tailored customer experience and tech audit to understand your customer frustrations when on your site, opportunity to increase conversion, LTV, AOV, and understand the tech infrastructure and landscape.
Trusted by 50+ brands
DropDead
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jam-packed with value

All our audits include

  • User Persona Cards
  • Customer Journey frustrations
  • Heatmap Reports & Analytics Summary
  • CX Review of Key Ecom Pages
  • Brand Application (UI) Review
  • 3-5 x UI Concepts for high-conversion areas
  • Loom Walkthrough & Call with Ecom Experts
  • 30-50 Growth Initiatives Recommended based on impact
  • 15+ CRO Test Recommendations + Criteria
a screenshot of the product price crothe product page of the product page of the product page of the product page ofa cell phone displaying a product page and a product descriptiona screen shot of the product section of a mobile appthe product page of a cell phone with a picture of a pair of legginga web page for a furniture storea screenshot of a cell phone with a picture of a laptop on the screena screenshot of a product description page
uncover opportunity for growth

CX + Technical Audits

1-2 Weeks
PREMIUM
Technical Audit
Growing ecommerce brands wanting an agency to explore quality of code, surplus code + redundant apps, outline tech stack, optimisation + performance.
£1,750 +VAT
reporting
  • Report on Technical Setup
  • Report on Technical Setup
  • Report on Live Bugs and Issues
  • Report Surplus/Broken/ineffective Apps
  • Breakdown Report & Feedback on Section Basis
  • Speed & Performance Report
+ PLUS THIS
  • Loom Walkthrough
  • Call to run through findings in-depth
  • Tangible Recommendations based on Impact
Lock in Now get CX + Technical Premium Audits for £3,500
GET STARTED
Dial in every conversion point like:
1-2 Weeks
PREMIUM
CX+CRO Audit
Growing ecommerce brands wanting an agency to go-to-town on their CX/UX + UI crucial to conversion, exploring accessibility, user aims + frustrations.
£1,950 +VAT
  • Full Audience Persona Cards
  • Customer Journey frustrations
  • Heatmap Report/Analytics summary
  • CX Review of Key Ecom Pages
  • Brand Application review
+ PLUS THIS
  • 3-5x UI Concepts for high-conversion areas
  • Loom Walkthrough
  • Call to run through findings in-depth
  • 30+ Growth Initiatives recommended based on Impact
  • 15+ CRO Test recommendations + criteria
Lock in Now get CX + Technical Premium Audits for £3,500
GET STARTED
best seller
Dial in every conversion point like:
“Building with a theme allowed us to overhaul our CX quickly and develop fast as the theme sets the foundation with a pre-established framework. It allowed us to focus”
Oliver Cheshire, Founder
Dial in every conversion point like:
Dial in every conversion point like:
a hand holding a smart phone with a message bubble above it
user experience

Build better customer journeys

  • Uncover areas for opportunity
  • Recommendations based on impact
  • Highlight typical user frustrations
  • Understand customer buying behaviours
Technically

Get under the hood

  • Discover code quality on a section by section basis
  • Performance + optimisation enhancements by removing redundant code
  • Reduce ongoing costs by replacing unused apps or building natively
a man wearing headphones using a laptop computer
a drawing of a bridge with a sky in the background
Increase & improve

Drive results

  • Improve conversion, increase LTV + AOV
  • Opportunity to improve brand consistency
  • Consolidate ecommerce strategies + tactics
the audit process

How it works

Run CX + Technical Audits

Allow us to get under the hood of key ecom pages, understand customer frustrations + user aims, areas for improvement both for CX and Technically by exploring the performance + optimisation, quality of code
2 - 3 Weeks

Ecom Landscape & Roadmap

We’ll run a Discovery Workshop with your team to determine your ecom landscape. We’ll outline a roadmap based on the findings from both Audits.
1 Week

Backlog

From the Audit findings and your Ecommerce Landscape, we’ll create a backlog of tasks over 3, 6, 9 and 12 months to determine the required retainer for working with our team.
1 Week

Growth Retainer

After audits, Ecom Landscape/Roadmap, Backlog + Pipeline are completed, we’ll determine the required hours and kick off your retainer!

FAQ

What exactly is included in the theme and custom builds service?
How long does it typically take to complete a custom build?
Are there any additional costs associated with custom features?
Can I provide my own design for the theme?
How many revisions are allowed during the design phase?
What tools do your team use throughout the process?
What platforms or tools do you use for the custom builds?
Is SEO optimisation included in the package?
How do you handle data migration from my old store to Shopify?
Will my store be mobile-responsive?
Can I integrate third-party apps or plugins with the build?
What happens if I encounter issues after the build is complete?
Do you offer post-launch support or maintenance?
Can I add more products, content or pages after the build is complete?
Are payment gateways and checkout processes set up as part of the service?
Can I have a staging site to review changes before they go live?
What is the process for feedback and approvals during the build?
Are there any limitations to the customisations I can request?
"Alpkit have partnered with WIRO for a long time now, and it's always a total pleasure. They don't only help implement your own strategies for digital growth, but bring new ideas and opinions to the table which creates a collaborative, creative and rich way of working. Tom, Amy, Sam and Ben are a very knowledgeable bunch, and always go the extra mile to support you, whether its strategy, CX, UI, questions around Shopify's infrastructure or development"
Chris Green, Head of Ecommerce
WIRO provided exceptional service from start to finish. They demonstrated unparalleled professionalism, expertise, and dedication in redeveloping my website. From our initial consultation, they understood our vision and objectives. They took the time to listen to my requirements and offered valuable insights and suggestions to enhance the website. Their communication throughout the entire process was clear which helped me every step of the way. The project was completed within the agreed timeline and budget, the whole team were exceptional. 100% Recommend.
Patrick Cho, Chief Operating Officer
"WIRO's an agency who stand by what they say, and do what they commit to, with a smile and can-do attitude! It's a tough gig being on the front line of web development delivery, so if you're looking for a trustworthy and talented eCommerce agency, then WIRO would be a great choice"
James Doyan, Head of Fire
"WIRO went above and beyond to get an immaculate Shopify 2.0 site exactly how we wanted! They really are ecommerce experts and development wizards. We were super impressed with their desire and thrilled with the results"
Luke Malden, Ecommerce Manager
"Alpkit have partnered with WIRO for a long time now, and it's always a total pleasure. They don't only help implement your own strategies for digital growth, but bring new ideas and opinions to the table which creates a collaborative, creative and rich way of working. Tom, Amy, Sam and Ben are a very knowledgeable bunch, and always go the extra mile to support you, whether its strategy, CX, UI, questions around Shopify's infrastructure or development"
Chris Green, Head of Ecommerce
“WIRO are always a pleasure to work with. We initially built together on Shopify in 2018, and recently rebuilt on 2.0, to create a modern and seamless CX for our menswear brand. Immediately onboard with our aesthetic requirements and quickly identified the creative process and end result. Functionality and CX improvements ran alongside, with effortless synergy, useful knowledge input and ideas for us on further enhancing. The whole process from initial strategy, through to launch was stress free, for what was a very important milestone for CHé, handled excellently by the Project Manager and Dev team. The end result is a new and improved site we're very proud of that we can manage more efficiently, with a huge increase in sales, beating sales targets month on month. Having worked with WIRO for over 5 years now, on projects big and small, we’d strongly recommend working with them for your ecommerce growth”
Joshua Starling-Fletcher

Ready to accelerate your eCommerce Growth?