In the world of ecommerce, payments are one of the most critical components of running an online business. A smooth and reliable payment gateway can be the difference between a sale and an abandoned cart. Two of the most popular payment gateways for UK-based ecommerce brands are Mollie Payments and Shopify Payments. In this blog, we'll compare the two services, exploring their limitations, and explaining the customer experience (CX) and user journey.
Mollie Payments is a Dutch-based payment service provider that enables businesses to accept payments online. Mollie offers a range of payment options, including credit and debit cards, PayPal, and Klarna. They also offer support for over 20 languages and 100 currencies. Mollie is known for its simplicity, easy-to-use interface, and excellent customer service.
Shopify Payments, on the other hand, is an all-in-one payment gateway that's built into the Shopify platform. Shopify Payments offers a range of payment options, including credit and debit cards, Apple Pay, and Google Pay. Shopify Payments is known for its simplicity and convenience, as it's seamlessly integrated into the Shopify platform.
When it comes to limitations, both Mollie Payments and Shopify Payments have their fair share. Mollie Payments doesn't offer support for American Express, and some users have reported occasional issues with transaction fees. Shopify Payments has some limitations as well. For instance, Shopify Payments charges a transaction fee for every transaction that is processed through their platform, which can add up quickly for high-volume merchants.
The customer experience and user journey are critical components of any payment gateway. Mollie Payments offers a user-friendly interface that's easy to navigate, making it simple for customers to complete transactions. Additionally, Mollie Payments offers a range of payment options, so customers can choose the option that's most convenient for them. Mollie Payments also offers excellent customer service, with support available via phone, email, and live chat.
Shopify Payments is also known for its excellent user experience. As it's integrated into the Shopify platform, customers can complete transactions without being redirected to an external website. This seamless integration makes the checkout process quick and easy, which can help to reduce cart abandonment rates. Additionally, Shopify Payments offers fraud prevention tools that help to protect both merchants and customers.
In conclusion, both Mollie Payments and Shopify Payments are excellent payment gateway options for UK-based ecommerce brands. Mollie Payments offers a range of payment options and excellent customer service, while Shopify Payments is known for its seamless integration with the Shopify platform and fraud prevention tools. Ultimately, the best payment gateway for your business will depend on your specific needs and preferences.
